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HOUSEHOLD
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The
responsibility of proving your claim and providing documentary
evidence rests with you, the claimant, and sometimes this can be
difficult if receipts and other such documents have been thrown
away or destroyed. In addition, the extent of damage to your
property may not be immediately obvious.
Insurers
and their Loss Adjusters can often refuse to deal with part of
the claim if no evidence is provided, and may arrange for work
to be carried out which is the minimum required, leading to an
inadequate repair and possibly loss of value . This especially
applies when major damage such as Subsidence has occurred.
You
may have under-insurance problems, or not have complied with a
security requirement, even though this is not relevant to the
claim. Your Insurer may rely on the “small print” to avoid
payment of all or part of the loss.
Emergency
repairs, Alternative accommodation and salvage measures could be
needed, and you will not get advice on these matters from
Insurers representatives.
Finally,
Insurers may insist on replacing items, when this is not your
wish.
A
Claims Consultant can provide help and advice on all of the
above points, ensuring that you do not have the stress and time
consuming business of dealing with what can be a lengthy and
difficult negotiation process.
COMMERCIAL
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Running
a business is a time consuming and difficult enough job
as it is.
When
you suffer a loss, and submit a claim to your Insurers,
no matter how well insured you are, it will still have
an enormous effect on your business, both in terms of
financial problems, and maintaining customers.
Apart
from the immediate job of replacing damaged or destroyed
stock and contents, which in itself may need emergency
measures, or expert help. There may well be a loss of
income or turnover, which can be overlooked and take
many months to resolve.
You
will be busy enough trying to carry on trading, or
ensuring that staff can be retained, in the event of a
major loss, without having to worry about the additional
inconvenience of dealing with any insurance problems.
MOTOR
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We
are all aware of the problems which can be
encountered when you have a motor accident or
your vehicle is stolen.
Firstly,
there can be the task of proving who was to
blame for the incident, if you are to maintain
your no claims bonus.
You
will have to prove the value of the vehicle, and
may also be caught out over a potential non
disclosure, even if this is not relevant to the
claim in question. There is always the “small
print” in the policy!!
There
may be uninsured losses against a third party,
such as the policy excess, and you will not get
any help from insurers in this regard, as they
will only recover their OWN losses, i.e. the
cost of repairing your vehicle.
If
the other driver is uninsured, you have the long
process of pursuing a claim against the Motor
Insurers Bureau, which can take months.
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CASE
STUDY
Miss
H from Kent, and elderly lady, who had moved out of her home due
to ill health, was unfortunate to suffer the loss of her home when
it was destroyed by fire.
The
Insurance Company instructed a Loss Adjuster who visited them and
advised them they would be required to rebuild the property, but
would not receive the full rebuilding costs due to under
insurance.
Miss
H. contacted us to see if we could help, and after negotiations
with the Loss Adjusters, we were able to convince them and the
Insurers that settlement should be made on a cash basis. Miss H.
received a cheque in excess of £80,000.
CASE
STUDY
Mr
N. from Kent is a shop owner, was woken one night when a vehicle
crashed into the front of his building.
The
Loss Adjusters instructed by the Motor Insurers advised him, as he
had only been trading for a few months, he would be unable to
prove a loss of business claim.
Following
our involvement, in addition to negotiating settlement for
replacement stock and refurbishment of the damaged premises, we
were able to compile and substantiate a loss of business claim in
excess of £20,000.
CASE
STUDY
Mr.
G from Hampshire, suffered the theft of his motor vehicle. His
insurers declined to deal with the claim due to alleged fraud.
After
we were instructed by Mr. G, we were able to reverse the insurers
decision and obtain an offer of settlement for the value of the
vehicle, in excess of £7,000
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